Terms and conditions of use
Privacy Policy
We do not share or grant access to any customer data to any persons or entity outside our company.
Security Policy
Our merchant processor is a leading, secure, and reliable international payment service provider to banks and online merchants. Customer payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorization using 256-bit Extended Validation Certificates (EV) SSL transaction encryption. Our merchant processor supports CVV/CVC check as well as 3-D secure authentication of Visa, namely: Verified added security protection for both customers and merchants.
How to Order
TO PLACE AN ORDER, PLEASE FOLLOW THESE SIMPLE STEPS:
1. Select a product you want to order;
2. After you select a product, click “Cart Icon” to add the product to your shopping cart.
3. If you would like to purchase more than 1 item, repeat steps 1 and 2.
4. After shopping, simply click "Cart Icon" located at the top right of your screen.
5. Review the quantity and items in your cart and click “Checkout”.
6. Login (if you have not already done so) and complete the brief information form (billing & delivery addresses, credit card information); and
7. Click "PLACE ORDER". Within moments, you will get an order number, and a detailed order confirmation will be sent to you by E-mail.
Guarantee
100% customer satisfaction is our primary objective.
With confidence, we offer a 100% satisfaction guarantee or your money back, no questions asked. Our guarantee applies to the quality and condition of our products. We also guarantee that all our cigars are 100% authentic cigars.
We guarantee delivery to your door anywhere in the world. If you do not receive your shipment we will either replace it or refund your money - at our discretion. If tracking indicates that your package was delivered, we will not be responsible if missing.
After you place an order, we hand select cigars that are at their peak for consumption. We ship them to you in a time-efficient manner and ensure that you receive the cigars in the same condition we foster in our humidor.
Our cigars are sent to you in their original boxes from our temperature/humidity regulated humidors in hermetically sealed packaging to preserve freshness. Loose cigars are packed in reusable humidifying pouches.
If you are not completely satisfied with our products, you may return your purchase in its original packaging for an immediate and full refund or exchange - at our discretion. Kindly inform us by email of your dissatisfaction so that we may notify you of our refund/exchange procedures.
All prices are in USD. No extra hidden charges whatsoever.
Shipping
Shipment is by Fed Ex ground or air-courier with approximately ten (10) days delivery to your door everywhere in the world. Occasionally, delays beyond our control may occur.
Free Shipping Worldwide for orders of 150 USD or more. For small orders under 50 USD, a fee of 15 (depending on the location of delivery location) USD is charged. For orders between 50 USD and 99 USD, a fee of 25 USD (depending on the location of delivery location).
We guarantee delivery to your door anywhere in the world. If you do not receive your shipment, we will either replace it or refund your money.
We guarantee receipt of your cigars and other products in perfect condition. Please refer to our Guarantee (see above).
If you do not receive your shipment, we will either replace it or refund your money at our discretion.
We guarantee delivery to your door anywhere in the world unless the non-delivery is caused by the customer's error.
If tracking indicates that your package was delivered, we will not be responsible if it goes missing.
Terms and Conditions
Please be aware that the price confirmation of an order containing any tobacco products is taken as acceptance and agreement that the receiver of these products is at or over the legal age for the consumption of tobacco in their country.
1) All orders are subject to confirmation by Code M Cigars. Code M Cigars reserves the right to limit order quantities for a given product. In case an ordered product is not available at the time of shipping, Code M Cigars will inform you promptly.
2) If the client is entitled to a replacement for a damaged shipment or a lost package, the amount will be credited to the customer’s account to be used for future orders. The client may request direct reimbursement to the credit card or bank account used to make the order if justified.
3) The customer becomes responsible for delivered products. In case of problems, please contact us within seven (7) days of receiving your order. No credit or replacements will be made after this period. Goods that were delivered by mistake or in excess must be returned within seven (7) days of reception of the order. Products that are returned must be returned undamaged, in their original packaging, and by the unit of packaging. The buyer bears the shipping costs. Please contact us to receive a return number and instructions.
4) All prices and other terms and conditions are subject to change until the order is confirmed by Code M Cigars.
5) Please be aware that your delivery may also be subject to local customs charges, over which we have no control, and which must be incurred by you.